A few years ago, when I was at a networking event I met someone from the financial services industry, a bank. Back then, User Research was even less known than it is today. It was understood that they wanted to redesign their premier account site....
Moving from a waterfall to an agile structure is now well accepted. Organisations from private to public sectors are now adopting internal scrum teams to build their new digital service from scratch or to improve and rebuild a service, most of which rely heavily on...
Dr Emmanuelle Savarit ‘yesterday jobs do not exist anymore and tomorrow jobs do not exist yet!’ I remember 10 years ago when I was saying that I was ‘just’ a researcher and designing was not part of my skills. Recruiters looked at me like if I was...
Private and public organisation rely heavily on consulting companies generally when they have to face: · Changes · Restructuring · Fusion/Acquisition · Optimisation of processes · Budget cuts · Revolution Background In the late 19th Century and more specifically in 1886, Arthur D Lille founded his partnership specialising in technical research, followed by Frederick W Taylor who launched his...
Want more customers? Want great word of mouth advertising? As the nights are drawing in, you can feel Autumn taking hold. The chilly days encourage people to be indoors, rather than on the high streets shopping. The end of the year is approaching quickly (Q4 is tomorrow)...